FAQ

Frequently Asked Questions (FAQ) - CraftersBundle

Welcome to the CraftersBundle FAQ section! Here, we address some common questions to help you make the most of our platform and digital products. If you have a question that's not covered here, please don't hesitate to reach out to our customer support for further assistance.

1. What is CraftersBundle?

CraftersBundle is a digital marketplace that offers a wide range of high-quality SVG, DXF, PNG, and other design files for crafting, DIY projects, and more. Our platform is designed to cater to crafters, designers, and enthusiasts who want to bring their creative visions to life.

2. How do I purchase a digital product?

Purchasing a digital product on CraftersBundle is easy! Simply browse our collection, select the product you like, and click the "Add to Cart" button. Once you've added all desired products to your cart, proceed to checkout. After completing the payment, you'll receive an instant download link via email.

3. What formats are the designs available in?

Our designs are available in various formats, including SVG, DXF, PNG, EPS, and more. These formats are compatible with popular crafting machines like Cricut, Silhouette, and many design software applications.

4. Can I use the designs for commercial purposes?

Yes, many of our designs come with commercial use licenses. However, please review the licensing terms provided with each product to understand the specific usage permissions. Generally, our designs can be used for small-scale commercial projects (up to 500 units per design), but mass production and redistribution are not allowed.

5. Can I modify the designs?

Absolutely! You can modify our designs to suit your creative projects. However, please keep in mind that while you can customize the designs, you cannot claim ownership or authorship of the original design. Any derivative works must adhere to the original licensing terms.

6. Do you offer refunds?

We strive for customer satisfaction, and if you encounter any issues with your purchased products, please contact our customer support. Refunds are considered on a case-by-case basis for situations where the product is defective or not as described.

7. Do I need an account to purchase products?

No, you do not need to create an account to make purchases on CraftersBundle. You can complete your purchases as a guest. However, creating an account allows you to keep track of your orders and provides easy access to your downloadable files.

8. How do I download my purchased products?

Once your purchase is complete, you will receive an email with download links. You can also access your downloads by clicking on the link provided on the order confirmation page after checkout.

9. Can I share my purchased designs with others?

No, sharing your purchased designs with others is not allowed. Each purchase comes with a license for personal or limited commercial use, which is intended for the buyer's use only. Sharing files infringes on our terms of use.

10. How do I get in touch with customer support?

For any inquiries, assistance, or concerns, you can reach out to our customer support team at contact@handsvg.com We're here to help and ensure you have a smooth experience.

CraftersBundle is thrilled to be part of your creative journey. We hope these FAQs provide clarity, but if you have more questions, feel free to contact us. Happy crafting!